Ive been going to this ymca for a little over 14 months . I've seen many unsavory things go down here . Ive been harassed myself a number of times by staff and others .Some staff are nice and others need to be fired asap like the little blonde "mouth trainer " ,The old lady in the front and some other workers . If you have no problem with drug addicts ,haters , secret drug deals ,Hep C ,HPV and ex inmates . then this is the place for you . Don't you dare try to go into the steam room or pool unless you want an STD .
I didn't stay long because of schedule conflicts. They had good equipment and a nice pool, but when I went to cancel my membership, I had a bunch of trouble. When I called the desk, the line was dropped, twice, before I talked to anyone. When I spoke with member relations, I was asked to write an e-mail, and when the person on the other end went to look up an address to sent it to, I was on hold for ten minutes before the line dropped again. After trying to call several more times, I went over to the Y personally and said I wanted to cancel my membership, and they handed me a simple cancellation form. Why didn't they say I could do that in the first place?
I take the spin classes all the instrutors are great if they ever let any of them like deb Richard or Todd I will go somewhere else
Aside from that, the staff was overly busy and sometimes unhelpful, or didn't get back with you on things such as classes they recommend.
You've been friendly advised
Honestly astounded that this YMCA has a rating higher than 3. Yes the staff is all very friendly but not everyone is helpful. There is a ridiculous amount of disorganization and neglect in this building. The equipment is old, falling apart and unclean. There is dust everywhere and that creates problems for people with allergies. The pool is always dirty because they won't listen to the patrons and purchase a working vacuum. The chlorine is always too high or low and causes serious dry skin and rashes. There is dirt and hair clumps all around the building even after the cleaning crew has "cleaned the building" because they neglect areas that need to be cleaned (for no reason). Many patrons have left their membership here for the North Andover YMCA because the pools are always clean, staff is friendly AND happy and complaints are acknowledged and taken care of like they should be. It's embarrassing to be associated with this YMCA because they say that they hold themselves to high standards. I wish they would listen to their staff and patrons constructive criticism so that people would enjoy attending and be proud to work for this employer.
Front desk manager is rude. Sauna is never on!
Haverhill Ymca is a US Gym based in Haverhill, Massachusetts. Haverhill Ymca is located at 81 Winter St, Haverhill, MA 01830, USA.
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